Natilik Blog

Natilik Blog – read our latest thinking on IT and Communication technology and solutions

Remapping the Customer Journey- When the CX gets a little too lean

Tuesday 22nd August 2017

Earlier this year, with Mother's Day falling closer than normal to my Mum's birthday I decided to risk potential offence and treat the other woman in my life to a fitness tracking device. I'd been.

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What Is New In Cisco Unified Contact Centre Release 11.0

Saturday 5th September 2015

Good news for any organisation currently using UCCE, UCCX or Packaged CCE. The release 11.0 has arrived as well as a number of new capabilities and enhancements in this release, including the Cisco.

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